Confirmation & Cancellation Policies
Confirmation
Bookings made by phone or email will be held for 24 hours and only confirmed upon receipt of credit card details or deposit by direct credit one nights tariff into the Matador Motel bank account.
Cancellation
Cancellation up to 48 hours prior to the check-in date (2pm) will receive a full refund of deposit.
Cancellation made less than 48 hours prior to the check-in date (2pm) will incur a charge equivalent to 1 night tariff.
This cancellation policy may vary for group, single name block bookings, event and peak period bookings whereby a non-refundable booking fee and/or extended cancellation period may apply.
